Give them a Good Night’s Rest or a Nightmare
What to look out for in a Hospitality Clock Radio
“BEEP BEEP BEEP” an alarm clock radio goes off at 4 am from a previous guest who set it for their 6:00 am flight. Issue is that the alarm went off the day after too, while a new guest was on their 3rd hour of sleep. The new guest almost ripped the clock radio out of the socket trying to figure out how to turn it off. Unable to go back to sleep, he proceeds to go downstairs and give the receptionist hell. Turns out this guest is an avid reviewer on trip advisor, leaving an ill- tempered review that taints the hotel’s rating.
What the hotel didn’t know was that this scenario could have been prevented with the single day alarm feature that hospitality radios should have. Automatically resetting the next day, new guests will not be affected by the previous alarm set. Not only does this help provide a better guest experience, but also avoids a potential headache that can arise with both parties involved.
Something to look out for when purchasing in addition to single day alarm feature, is automatic time update for the time change. Housekeeping no longer has to go room to room for the update, saving time and evading upset guests that could be looking at the wrong time because the manual time change was overlooked.