Hotel Technology Blog

Are You Delivering on Guest Demands for Smart TVs?

Are You Delivering on Guest Demands for Smart TVs?

How to Exceed Guest Expectations with a Savvy Smart TV Strategy

Today, it is not enough to simply install Smart TVs in your hotel rooms and leave it at that. Smart TV viewing time has skyrocketed globally, with a recent quarterly market report indicating a 200% year-over-year increase*. With at-home usage rising exponentially, many guests these days expect to have access to a Smart TV in their room – and they want a user-friendly and interactive experience.

As Smart TVs become mainstream, they are now seen as essential not just by early adopters but also by tech novices. For hotels, this presents an opportunity to exceed guest expectations by delivering a Smart TV experience that goes beyond entertainment.

By creating a Smart TV network integrated with a remote content management system, you can take advantage of the full capabilities of this powerful technology to increase productivity, boost revenue, improve efficiency, and enhance guest satisfaction. Here are a few ideas for inspiration:

  • Centralize TV management and administration: By interconnecting all of your Smart TVs to a central management system, you can control them remotely. This saves a considerable amount of time that would have been spent manually adjusting each set in individual rooms and streamlines any hotel-wide adjustments that need to be made.

  • Display information about events and amenities in real time: Your Smart TV strategy can turn each set into a branded communication hub for your guests. Elevate the usual information channel by displaying dynamic details updated in real time. You will know that your guests will always have access to the latest updates, and you will proactively answer many questions, saving staff time.

  • Facilitate room service orders: Smart TVs can make it more tempting for guests to take advantage of room service by making it accessible at the click of a button rather than leafing through a printed menu and calling to order.

  • Save printing costs: For content that changes often, printing and distributing materials can come at a price. Using Smart TVs connected to a content management system to share updates, events, news, and menu changes can cut printing costs down dramatically.

  • Make amenities more accessible: Smart TV technology can give guests visibility on everything they need to know before booking an amenity, including pricing, availability, open time slots or appointments, specials, and more. Offering this service to your guests also frees up staff time that might have otherwise been spent going over the different options in-person or on the phone.

  • Optimize response to guest uptake: Another advantageous aspect of Smart TV connectivity is the ability to collect data such as amenity usage and guest preferences to track which services and offerings are under and over-performing. This data can then inform real-time adjustments to increase revenue. For example, you can distribute coupon codes to boost underperforming amenities, update restaurant menus when items run out or are on special, and promote specific features at times when the data shows they are of the most interest.

  • Personalize guest experiences: Many Smart TVs enable content to be preloaded into the device prior to arrival so that it is set up per the preferences of each guest. Data collected during booking, previous and current stays, and other interactions can help inform this feature to customize and curate the right experience for every guest.

  • Enable contactless interactions: The COVID-19 pandemic further pushed the world to embrace digital technology to support virus mitigation strategies, including social distancing. As guests have become accustomed to these services, many will not go away any time soon. Smart TVs can provide countless ways for guests to limit their in-person interactions for their own safety as well as that of the staff. One prime example is remote checkout, which can be accessed via the Smart TV in each room. This feature allows guests to view a comprehensive version of their bill, including all the latest itemized room charges, and complete the checkout process from the comfort of their room without needing to line up in the lobby.

As you upgrade your accommodations with Smart TVs, ensure you can make most of their full capabilities by employing software such as the Samsung LYNK REACH 4.0 or H-Browser content management systems. Specialized services such as these will allow you to harness the advantages of Smart TV technology to boost operational efficiency and proactively deliver a responsive, engaging, and immersive experience for your guests.

* Source: Marketing Charts

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Which Is Best: Hospitality TVs or Consumer TVs?

Which Is Best: Hospitality TVs or Consumer TVs?

Discover 5 Reasons Why Consumer Televisions Aren’t Ideal for Commercial Settings

When the consumer electronic world is awash with deep discounts, many hotel managers and owners question whether it is worth buying commercial television panels when they could take advantage of sales on less expensive consumer models. On the surface, it seems that there is a significant difference in price between televisions sold to the consumer and commercial markets, particularly for the entry-level models that most hotels offer their guests.

However, cost does not always equal value, especially when it comes to electronics. Here are five reasons why hospitality TVs are the best choice for every hotel’s budget.

1) Hospitality TVs Come with Longer Warranties

Most television sets sold in the consumer market come with a 90-day to 1-year warranty. Additionally, the warranty is contingent upon personal use – in many cases it might be voided if used for commercial purposes. In contrast, televisions marketed specifically to the hospitality industry usually come with warranties lasting 2 to 5 years. The guaranteed coverage also typically includes hands-on support. 

2. Hospitality Television Panels Have Longer Duty Cycles

Each product is customized to its particular target audience’s usage patterns. Consumer TVs are designed to perform for the average amount of time a user might watch at home, so usually around four to eight hours per day. Hospitality TVs on the other hand are built to run 15 to 16 hours daily. Additionally, some models designed for lobbies or waiting rooms can be used continuously throughout the day and night. 

3. Commercial TV Sets Are More Guest-Friendly

While televisions designed for consumers might come with countless ways to customize settings via external and remote controls, commercial panels make it easier for a hotel to set and lock different configurations that best meet its hospitality needs. This enables the creation of a curated guest experience, simplifying and streamlining usage to make it easier for each guest to quickly access what they need. Meanwhile, hotel managers and owners can rest easy in the knowledge that guests cannot alter settings or access off-limit content.

4. Hospitality TVs Can Prevent Piracy and Offer Guest-Focused Content

Standard models of television sets designed for the hospitality market come with a suite of additional features that are not often seen in consumer sets. For example, many cable providers like HBO now require digital encryption in hotel television systems to protect their intellectual property and prevent content piracy. One such encryption technology called Pro:Idiom is integrated into many hotel TV sets. Additionally, most commercial TV panels allow hotels to create their own custom content for start-up channels to display helpful information about amenities and the surrounding neighborhoods. 

5. Hotels Can Buy Commercial TVs at Volume for a Discount

Consumer TVs are priced to sell per unit, with the idea that the typical buyer won’t be purchasing more than one television at a time. So, while a hotel owner or manager might be able to snag a great deal on one TV, that discount fades when multiple units are purchased against the option of buying in bulk. Hospitality television packages offer volume pricing to deliver the most competitive cost per unit.

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Edge Lit and Direct Lit LED TVs – What’s the Difference?

Edge Lit and Direct Lit LED TVs – What’s the Difference?

Industry standards for flat-screen televisions have transitioned away from LCD in the past few years due to several factors. Not only were they slower to respond, but they also increased your electric bill in the long run. Additionally, the contrast of the presentation of colors was off making shades of blacks appear grey.

These aforementioned problems with LCD screen televisions made way for LED TVs to take over the market, as they resolve all of the negative attributes associated with LCD televisions. In comparison, LED TVs have better response time, more brightness, and are more energy efficient. However, there are different types of LED TV’s that affect the picture and look of the screen.

The two main categories of LED Televisions: Edge Lit and Direct Lit LED TVs

 

Edge Lit LED TVs are TVs with LED lighting that surrounds the perimeter of the TV. These types of TVs are thinner, cool off more easily, and they are cheaper to manufacture.

Direct Lit LED TVs are televisions that have LED lighting located directly in back of the LCD panel. With the amount of coverage this execution has, overall all brightness and contrast is better than Edge Lit LED TVs. Direct Lit LED TVs are generally thicker and more expensive to produce.

Which type of television is better, Edge Lit LED or Direct Lit LED?

There isn’t a direct answer to this, as it really depends on the purpose of the TV. For example, the best professional monitors use Direct Lit LEDs, since overall image quality is better. However, for those who want a slim-profile TV, Edge lit is the way to go.

Need help making a decision regarding what hospitality television would best suit your business? Contact our hotel technology experts directly. They will help guide you through the different options available in our inventory.

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What’s the Difference Between Heat Pump and Electric Heat PTACs?

While all PTACs cool a room the same way, there are two different types of PTACs and they heat rooms in two distinct ways:

1) Via Resistance (Electric) Heat 
2) Via Heat Pump

How do Heat Pump and Electric Heat PTACs work?

Heat Pump – Heat pumps work in a similar manner to an air conditioner, except they reverse the cooling process to circulate warm air instead of cold air.

Resistance (Electric) Heat – In contrast to heat pump PTACs, resistance (electric) heat units work by passing an electric current through wires to heat them.

Which units are more cost effective: Heat Pump or Electric Heat PTACs?

The answer depends on where you are and what the climate is like where you are located. There are several factors to consider vis-a-vis initial investment and energy use over time.

Resistance heat units require a smaller initial investment, but can result in higher energy costs when used for prolonged periods of time.

Heat pumps use less energy than resistance heat models, but require a larger initial investment.

All packaged terminal heat pumps also incorporate resistance heat technology that can help maintain room temperature when the outside temperature drops below the minimum operating threshold for a heat pump. This is an important factor to consider when choosing between heat pump and electric heat PTACs for your business as a hospitality establishment or for personal use at home.

Regardless of the intention of your purchase, heat pumps are suggested for cooler climates where the need for heat is greater; you should see a return on the initial higher investment of a heat pump PTAC unit in about a year. All climate zones within the U.S. will realize some energy cost savings by choosing a heat pump model, but the payback will vary by location (as shown by the map below).

Looking for the best options of hotel PTACs / ACs? Check out our list of the Best Hotel PTACs / ACs 2021.

 

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Best Hotel Technology Products 2021

Best Hotel Technology Products 2021

Looking for the best hotel technology products in 2021?

If you are trying to find the best hotel technology products for your hotel, there are many options available that are worth the investment. TWS Transworld’s team of hotel technology experts put together lists for the Best Hotel Tech Products available in 2021. This year’s lists are an aggregate of the leading manufacturers for various products, including: Samsung, LG, GE, Amana, Verdant, and others. All of these companies are dedicated to providing the best possible experience to accommodate hospitality companies and their guests.

If you have any questions regarding details for any of the hotel technology products below, please contact our hotel technology service team.

Best Hotel Televisions 2021

We’ve selected four models from the leading manufacturers: Samsung and LG.

Best Hotel PTACs / ACs 2021

This year’s list is comprised of models from GE and Amana.

Best Hotel Accessories 2021

A mix of essential hotel room accessories to ensure their stay at your establishment is the best experience possible.

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Best Hotel Accessories 2021

Best Hotel Accessories 2021

Looking for the best hotel accessories for 2021?

If you are in the market for new PTACs / ACs for your hotel, there are many worthwhile options available. However, the options will be defined by important factors, including: budget, size of the rooms, BTUs, etc. TWS Transworld’s dedicated team of hotel technology experts put together a list of the Top Hotel PTACs / ACs available in 2021. This year’s list is a compilation of four units from the leading manufacturers, GE and Amana. Both GE and Amana are dedicated to providing comfort as part of their commitment to accommodate hospitality companies and their guests.

If you have any questions regarding details for any of these hotel accessories, please contact our hotel technology service team.

Here are the Best Hotel Accessories for 2021:

1) Verdant Energy Management Thermostat Wireless

Best Hotel Accessories 2021 Verdant-Energy-Management-Thermostat-Wireless

Verdant Thermostats save money through real-time occupancy detection, which is a feature that saves energy when rooms are unoccupied.

Verdant Thermostats deliver unprecedented energy savings without compromising guest comfort. An integrated occupancy sensor allows for energy saving when rooms are unoccupied. Energy saving presets eliminate guesswork and make it easy to adjust the energy saving settings. A patented “Night Occupancy” feature ensures comfort while guests are sleeping. Built-in wireless mesh-networking enables optional remote management features. Fully customizable settings allow for customization of energy savings to fit any situation.

PRODUCT HIGHLIGHTS

  • Wireless version
  • Can be self-installed in 10 minutes
  • Occupancy detection
  • Patented night-time occupancy mode
  • Dynamic Intelligent Recovery
  • Humidity Control
  • Compatible with Verdant EI – online management interface

View Verdant Energy Management Thermostat Wireless Product Page

2) Clean Remote Universal TV

Best Hotel Accessories 2021 Clean-Remote-CR1-Universal TV

CLEAN REMOTE universal TV remote control designed for use in hospitality. Preset for Samsung and LG, easy one touch setup for all other TV brands, no codes required. Compatible with more than 250 TV brands. Easy for staff to setup, but guests/patients cannot tamper with TV settings. Clinically tested to be 99% cleaner than all other remotes evaluated. Its spill proof design and nonporous surface make it easy to clean and disinfect. Hidden battery compartment with optional screw included. Operates on 2 AAA batteries

PRODUCT HIGHLIGHTS

  • Simple One Touch set-up (no codes needed)
  • Compatible with more than 250 TV brands
  • No Menu button – So guests cannot change settings
  • Hidden battery compartment and attached door to help prevent batteries from being taken
  • Uses 2 AAA batteries

3) Peerless Universal Tilt Wall Mount

Best Hotel Accessories 2021 Peerless Universal Tilt Wall Mount
This Peerless mount is designed to be functional, durable and easily installed. Only the highest quality steel and aluminum materials are used in the manufacturing process and all of our products undergo rigorous testing. They specialize in professional grade mounting solutions that are designed to withstand the UL safety factor of at least four times the load rating.
PRODUCT HIGHLIGHTS
  • Universal design
  • VESA compatible
  • Pre-tensioned tilt mechanism for smooth adjustment
  • Open wall plate allows easy access for wiring
  • Lateral shift for perfect placement
  • Pre-sorted hardware pack for easy installation to wood studs or concrete surfaces included

4) CubieTime Hotel Alarm Clock

Best Hotel Accessories 2021 CubieTimeBlack-BPECT-TWS
CubieTime combines a simple alarm clock with the convenience of charging at the nightstand. CubieTime is perfect for a hotel guestroom with its minimal footprint, easy to set alarm, display dimmer, and guest facing TR power and USB outlets. CubieTime also features a pass-through plug, surge protection, single day alarm, auto update for daylight saving time, security c-clamp and meets strict UL standards including a UL spill test.

PRODUCT HIGHLIGHTS

  • Simple Single Day Alarm Clock
  • 2 Tamper Resistant Power Outlets
  • 2 USB Charging Ports
  • Surge Protection
  • Right Angle Pass-Through Plug
  •  Additional Features
  • Auto-Update for Daylight Saving Time
  • Display Dimmer – 3 Levels and Off
  • Security C-Clamp Included
  • Battery Backup Included (2 AAA)
  • ETL Listed (Meets Strict UL Standards)
  • Passed UL Spill Test
  • Colors: Black or White
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Best Hotel PTACs / ACs 2021

Best Hotel PTACs / ACs 2021

Looking for the best hotel PTACs / ACs for 2021?

If you are in the market for new PTACs / ACs for your hotel, there are many worthwhile options available. However, the options will be defined by important factors, including: budget, size of the rooms, BTUs, etc. TWS Transworld’s dedicated team of hotel technology experts put together a list of the Top Hotel PTACs / ACs available in 2021. This year’s list is a compilation of four units from the leading manufacturers, GE and Amana. Both GE and Amana are dedicated to providing comfort as part of their commitment to accommodate hospitality companies and their guests.

If you have any questions regarding details for any of these Hotel PTAC / AC units, please contact our hotel technology service team.

Here are the Best Hotel PTACs / ACs for 2021:

1) GE Zoneline Cooling and Electric Heat Unit with Corrosion Protection 9K BTU, 230V

GE Zoneline Cooling and Electric Heat Unit - Best Hotel PTAC 2021

The GE Zoneline Cooling and Electric Heat Unit is our first choice for properly climatizing a hotel room and ensuring the best possible comfort for your guests. It has a cooling capacity of 9,400 / 9,300 BTUs and has heating / freezing sentinels to keep the room from overheating or freezing.

Product Highlights:

  • Cooling capacity 9,400/9,300 BTU
  • Dehumidification 2.7 pints/hour
  • Indoor fan CFM (high/low) 409/280
  • Fresh air vent CFM (fully open high fan) 38
  • Corrosion resistant – Extends life of the unit in sea coast areas/corrosive environments
  • Heat & Freeze Sentinels – Keeps the room from overheating or freezing
  • Electronic temperature limiting – Prevents expensive over-cooling or over-heating of the room
  • R-410A refrigerant
  • SMC base pan

View GE Zoneline Cooling and Electric Heat Unit with Corrosion Protection 9K BTU, 230V Product Page

 

2) GE Zoneline Make Up Air & Heat Pump 9K BTU

GE Zoneline Make Up Air & Heat Pump 9K BTU- Best Hotel PTACs & ACs

The GE Zoneline GE Zoneline Make Up Air & Heat Pump 9K BTU is another top choice for effective climatizing of hotel rooms and ensuring the best possible comfort for your guests. It has an electronic temperature limiting feature which prevents expensive over-cooling or over-heating of the room.

Product Highlights:

  • Product built to order, lead times may vary
  • Energy efficiency – When paired with occupancy sensing hardware, ventilation can be halted during vacancy
  • Dehumidification – Dehumidifies at a rate of 5-6 pints per 24 hours (based on CFM level)
  • Heat & Freeze Sentinels – Keeps the room from overheating or freezing
  • Electronic temperature limiting – Prevents expensive over-cooling or over-heating of the room
  • May reduce the need for individually ducted rooftop systems
  • Because makeup air increases room BTU load requirements and requires additional PTAC cooling or heating, the building’s electrical needs may be impacted
  • Makeup air models are not recommended for installation within two miles of coastal areas
  • It is strongly recommended to install makeup air with wall thermostats
  • SMC base pan

3) GE Zoneline Cool and Electric Heat 9K BTU

GE Zoneline Cool and Electric Heat 9K BTU, 230:208V- Best Hotel PTACs : ACs 2021

The GE Zoneline Cool and Electric Heat 9K BTU is the third selection from GE for efficient climatizing of hotel rooms that can maximize the comfort of your clients during their stay. It comes with electronic touch controls via LED display to fully control the temperature and power of the unit’s output in the room.

Product Highlights:

  • 12.3/12.3 E.E.R.
  • Electronic Touch Controls with LED Display
  • 2.7 Dehumidification (pints/hr.)
  • 340/218 CFM Indoor Fan (High/Low)
  • 70/45 Vent CFM

4) Amana 9K BTU 230 / 208V-Cool and Electric Heat

Amana 9K BTU 230/208V-Cool and Electric Heat- Best Hotel PTACs / ACs 2021

The Amana 9K BTU 230 / 208V-Cool and Electric Heat unit is our ultimate choice for properly climatizing hotel rooms and further providing the best possible experience for your guests. These units are backed by a 100% full factory run test, and they are all manufactured in the USA.

Product Highlights:

  • Designed and Assembled in the U.S.A. for over 35 years
  • High Energy Efficiency with models up to 9.8 EER saving you money when compared to lower EER models
  • Solid Bottoms on Outercases
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Best Hotel Televisions for 2021

Best Hotel Televisions for 2021

Looking for the best hotel televisions for 2021?

If you are considering a new television purchase for your hotel, there are many considerations to make including budget, size of the screen and technology such as HD, 4K, and smart TV sets. TWS Transworld’s team of hotel technology experts put together a list of the Top Hotel TVs available on the market in 2021. This year’s list is comprised of two respective television models for the leading manufacturers of Smart TVs, Samsung and LG.

It goes without saying that technological advancements and improvements are evolving at an exponential rate. Both Samsung and LG are on staying on top of providing the best possible experience for hospitality companies and their guests.

If you have any questions regarding specs for any of these Smart TV models, please contact our hotel technology service team.

Here are the Best Hotel TVs for 2021:

1. Samsung 55″ 4K Smart TV

Samsung 55″ 4K Smart TV HG55NJ690UFXZA – Hospitality TVs - TWS Transworld

The Samsung 55″ 4K Smart TV is our pick for unbeatable quality and crystal-clear, UHD-quality content. The excellent picture quality is matched by Samsung’s LYNK REACH 4.0, a complete content management solution that accommodates coaxial, LAN and Wi-Fi infrastructures to amplify hotel management, monitoring and guest service functions.

Product Highlights:

  • Ultra High Definition (UHD) 4K
  • Slim Direct-Lit LED – Great Picture Quality with Uniform Brightness and Energy Savings
  • New Tizen OS – Greater Processing Power and Speed
  • Improved H.Browser for Streamlined Operations
  • Pro:Idiom® and Samsung LYNK® HD Content Decryption DRM
  • Samsung LYNK HMS Turns Rooms into Smart Rooms

View Samsung 55″ 4K Smart TV Product Page

2. Samsung 55″ Direct Lit TV

Samsung 55″ Direct Lit TV HG55NE470BFXZA – Hospitality TVs - TWS Transworld

The Samsung 55″ Direct Lit TV is another top choice for great quality and high-definition content. The incredible picture quality is provided by Samsung’s LYNK REACH 4.0, which is their exclusive content management provider and accommodates coaxial, LAN and Wi-Fi systems to amplify hotel management and guest services.

Product Highlights:
  • Slim Commercial Lite Direct Lit LED
  • Uniform Brightness and Energy Efficient
  • Conveniently Manage Content with Samsung LYNK REACH® 4.0
  • Maximum Security with Samsung LYNK® HD Content Decryption DRM
  • Provides a Suite of Hospitality Features: Home Menu, Volume Limiters, Front Panel Lock-out, Menu Display Lock-out, Hotel Custom Logo/Welcome Message, Channel List Guide, Channel Re-mapping, Remote Jack Pack (RJP) Priority, USB Cloning and Anti-Theft Battery Cover Remote Control

3. LG 55″ 4K NanoCell Pro:Idiom TV

UT347H-LG-Hospitality-TV-nanocell-4K-UHD-Non-Pro-idiom

The LG 55″ 4K NanoCell Pro:Idiom TV is one of our top choices for LG’s HD televisions. It provides high-definition content via 4K UHD NanoCell Technology. Their supreme picture quality and content provider also accommodates coaxial, LAN and Wi-Fi systems to further optimize hotel management and guest services.

Product Highlights:
  • 4K UHD NanoCell Technology
  • Pro:Idiom
  • USB Cloning
  • Lock Mode
  • Self Diagnostics
  • Multi IR
  • Welcome Screen

View LG 55″ 4K NanoCell Pro:Idiom TV Product Page

4. LG 55″ 4K OLED Smart TV

32LV560H-Pcentric-proidiom-LG-hospitality-TV

The LG 55″ 4K OLED Smart TV is our other top choice for LG’s HD televisions. It provides high-definition content via 4K UHD Resolution, and has a sound system designed by leading audio technology company Harman Kardon®. The LG 55″ 4K OLED Smart TV also accommodates coaxial, LAN and Wi-Fi systems to maximize hotel management and guest services.

Product Highlights:

  • OLED TV – Blade Slim, Intense Colors, Infinite Contrast
  • Sound designed by Harman Kardon®
  • 4K UHD Resolution
  • Integrated Pro:Idiom® Digital Rights Management Technology
  • Pro:Centric Application Support
  • RJP Compatibility
  • HDR (High Dynamic Range): HDR10
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How Hotels are Responding to the Pandemic

As cases continue to increase in the United States, hotels have begun to take measures in order to help out. One example would be a program called “Hotels for Hope” which includes 6500 properties near healthcare facilities to help these workers with temporary housing.

This is merely one of the many ways in which hotels have provided assistance regarding the pandemic. Many hotels are offering special discounts such as:

  • Oyo Hotels offering free nights to first responders
  • Domio offering free housing to Medical Professional and first responders in Miami, Nashville and Chicago.
  • Red Roof discounting stays for students who cannot return to campus or home.

Due to Covid-19 having such a huge impact on the hospitality sector, it is wonderful to see that these hotels are helping during this time of crisis.

We’re also here to help support hoteliers during this crisis. Transworld continues to operate and has secured inventory in Hospitality TV, PTACs and appliances.  This gives us the ability to respond to our customer’s needs.

Information was derived from the following article posted by Hotel Management and written by Chuck Cobrosielski.

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