Which Is Best: Hospitality TVs or Consumer TVs?

Which Is Best: Hospitality TVs or Consumer TVs?

Discover 5 Reasons Why Consumer Televisions Aren’t Ideal for Commercial Settings

When the consumer electronic world is awash with deep discounts, many hotel managers and owners question whether it is worth buying commercial television panels when they could take advantage of sales on less expensive consumer models. On the surface, it seems that there is a significant difference in price between televisions sold to the consumer and commercial markets, particularly for the entry-level models that most hotels offer their guests.

However, cost does not always equal value, especially when it comes to electronics. Here are five reasons why hospitality TVs are the best choice for every hotel’s budget.

1) Hospitality TVs Come with Longer Warranties

Most television sets sold in the consumer market come with a 90-day to 1-year warranty. Additionally, the warranty is contingent upon personal use – in many cases it might be voided if used for commercial purposes. In contrast, televisions marketed specifically to the hospitality industry usually come with warranties lasting 2 to 5 years. The guaranteed coverage also typically includes hands-on support. 

2. Hospitality Television Panels Have Longer Duty Cycles

Each product is customized to its particular target audience’s usage patterns. Consumer TVs are designed to perform for the average amount of time a user might watch at home, so usually around four to eight hours per day. Hospitality TVs on the other hand are built to run 15 to 16 hours daily. Additionally, some models designed for lobbies or waiting rooms can be used continuously throughout the day and night. 

3. Commercial TV Sets Are More Guest-Friendly

While televisions designed for consumers might come with countless ways to customize settings via external and remote controls, commercial panels make it easier for a hotel to set and lock different configurations that best meet its hospitality needs. This enables the creation of a curated guest experience, simplifying and streamlining usage to make it easier for each guest to quickly access what they need. Meanwhile, hotel managers and owners can rest easy in the knowledge that guests cannot alter settings or access off-limit content.

4. Hospitality TVs Can Prevent Piracy and Offer Guest-Focused Content

Standard models of television sets designed for the hospitality market come with a suite of additional features that are not often seen in consumer sets. For example, many cable providers like HBO now require digital encryption in hotel television systems to protect their intellectual property and prevent content piracy. One such encryption technology called Pro:Idiom is integrated into many hotel TV sets. Additionally, most commercial TV panels allow hotels to create their own custom content for start-up channels to display helpful information about amenities and the surrounding neighborhoods. 

5. Hotels Can Buy Commercial TVs at Volume for a Discount

Consumer TVs are priced to sell per unit, with the idea that the typical buyer won’t be purchasing more than one television at a time. So, while a hotel owner or manager might be able to snag a great deal on one TV, that discount fades when multiple units are purchased against the option of buying in bulk. Hospitality television packages offer volume pricing to deliver the most competitive cost per unit.

TransworldWhich Is Best: Hospitality TVs or Consumer TVs?
read more

Edge Lit and Direct Lit LED TVs – What’s the Difference?

Edge Lit and Direct Lit LED TVs – What’s the Difference?

Industry standards for flat-screen televisions have transitioned away from LCD in the past few years due to several factors. Not only were they slower to respond, but they also increased your electric bill in the long run. Additionally, the contrast of the presentation of colors was off making shades of blacks appear grey.

These aforementioned problems with LCD screen televisions made way for LED TVs to take over the market, as they resolve all of the negative attributes associated with LCD televisions. In comparison, LED TVs have better response time, more brightness, and are more energy efficient. However, there are different types of LED TV’s that affect the picture and look of the screen.

The two main categories of LED Televisions: Edge Lit and Direct Lit LED TVs


Edge Lit LED TVs are TVs with LED lighting that surrounds the perimeter of the TV. These types of TVs are thinner, cool off more easily, and they are cheaper to manufacture.

Direct Lit LED TVs are televisions that have LED lighting located directly in back of the LCD panel. With the amount of coverage this execution has, overall all brightness and contrast is better than Edge Lit LED TVs. Direct Lit LED TVs are generally thicker and more expensive to produce.

Which type of television is better, Edge Lit LED or Direct Lit LED?

There isn’t a direct answer to this, as it really depends on the purpose of the TV. For example, the best professional monitors use Direct Lit LEDs, since overall image quality is better. However, for those who want a slim-profile TV, Edge lit is the way to go.

Need help making a decision regarding what hospitality television would best suit your business? Contact our hotel technology experts directly. They will help guide you through the different options available in our inventory.

TransworldEdge Lit and Direct Lit LED TVs – What’s the Difference?
read more

What’s the Difference Between Heat Pump and Electric Heat PTACs?

While all PTACs cool a room the same way, there are two different types of PTACs and they heat rooms in two distinct ways:

1) Via Resistance (Electric) Heat 
2) Via Heat Pump

How do Heat Pump and Electric Heat PTACs work?

Heat Pump – Heat pumps work in a similar manner to an air conditioner, except they reverse the cooling process to circulate warm air instead of cold air.

Resistance (Electric) Heat – In contrast to heat pump PTACs, resistance (electric) heat units work by passing an electric current through wires to heat them.

Which units are more cost effective: Heat Pump or Electric Heat PTACs?

The answer depends on where you are and what the climate is like where you are located. There are several factors to consider vis-a-vis initial investment and energy use over time.

Resistance heat units require a smaller initial investment, but can result in higher energy costs when used for prolonged periods of time.

Heat pumps use less energy than resistance heat models, but require a larger initial investment.

All packaged terminal heat pumps also incorporate resistance heat technology that can help maintain room temperature when the outside temperature drops below the minimum operating threshold for a heat pump. This is an important factor to consider when choosing between heat pump and electric heat PTACs for your business as a hospitality establishment or for personal use at home.

Regardless of the intention of your purchase, heat pumps are suggested for cooler climates where the need for heat is greater; you should see a return on the initial higher investment of a heat pump PTAC unit in about a year. All climate zones within the U.S. will realize some energy cost savings by choosing a heat pump model, but the payback will vary by location (as shown by the map below).

Looking for the best options of hotel PTACs / ACs? Check out our list of the Best Hotel PTACs / ACs 2021.


TransworldWhat’s the Difference Between Heat Pump and Electric Heat PTACs?
read more

How Hotels are Responding to the Pandemic

As cases continue to increase in the United States, hotels have begun to take measures in order to help out. One example would be a program called “Hotels for Hope” which includes 6500 properties near healthcare facilities to help these workers with temporary housing.

This is merely one of the many ways in which hotels have provided assistance regarding the pandemic. Many hotels are offering special discounts such as:

  • Oyo Hotels offering free nights to first responders
  • Domio offering free housing to Medical Professional and first responders in Miami, Nashville and Chicago.
  • Red Roof discounting stays for students who cannot return to campus or home.

Due to Covid-19 having such a huge impact on the hospitality sector, it is wonderful to see that these hotels are helping during this time of crisis.

We’re also here to help support hoteliers during this crisis. Transworld continues to operate and has secured inventory in Hospitality TV, PTACs and appliances.  This gives us the ability to respond to our customer’s needs.

Information was derived from the following article posted by Hotel Management and written by Chuck Cobrosielski.

TransworldHow Hotels are Responding to the Pandemic
read more

5 Fundamental Questions (and Answers) Regarding Hotel TV Systems

5 Fundamental Questions (and Answers) Regarding Hotel TV Systems

1) How does a hotel TV system work?

Hotel TV systems, sometimes also referred to as Hotel TV, are the in-suite television content presented in hotel rooms, other hotel environments and in the hospitality industry for in-room entertainment. They are the foundation for delivering direct entertainment to guests with hospitality TVs. These types of TV systems are also used in hospitals, assisted living, senior care and nursing homes.
These services may be free for the guest or paid, depending on the service and the individual hotel’s or hotel chain’s policy. Generally these services are controlled by using a remote control directly by the user. 

2) What are the different types of hotel TV systems?

 Hotel TV systems are divided into several categories L-Band distribution systems:
• HD Headend Systems – Pro:Idiom or digitally-encrypted for high-definition Satellite TV Programming from DIRECTV and Dish Network
• IPTV- based – We cover all of the details of this category in Question #3
• DIRECTV Residential Experience for Hotels (DRE) DIRECTV COM1000 / COM2000 System

Free-to-Air (FTA) Hotel Television is generally available in two forms:

Free to Guest (FTG) Services: FTG services in general use today are local channels and satellite or cable programming. Satellite & Cable programming can include more than 100 channels with providers, such as DIRECTV, now providing more than 100 HD channels for hotel guests.

Interactive Television: Interactive television provides services such as Video on Demand (VOD) or any other paid services. In general, Interactive Television consists of movies, music, adult content, and other services.

Interactive services can include:

– A hotel welcome screen with hotel information

– Hotel services – check out, room service, laundry, bill viewing, wake up calls, etc

– An information portal with weather, news & local attractions to video games & other fun, digital activities

– Internet applications such as Twitter, Facebook & other social media via internet television

– Movie rental services

– Shopping for the hotel’s amenities as well as products & services from local and national companies

3) What is IPTV software? 

Internet Protocol Television (IPTV), also known as Smart TV Internet Protocol Television (IPTV), is a system through which television services are delivered using the Internet Protocol suite.

This service is delivered over a network, such as the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats. This system requires a CAT 5/6 wiring set up, and cannot work over coax.

IPTV services may be classified into three main groups:

  • Live Television / Live Media
  • Time-Shifted Media: e.g. Catch-up TV (replays TV shows that were broadcast hours or days ago), Start-Over TV (replays the current TV show from its beginning)
  • Video on Demand (VOD): Browse, select, and view programs in a stored media catalogue
Video Server Network (IPTV Deployment) – Depending on the network architecture of the service provider, there are two main types of video server systems to consider for IPTV deployment: centralized and distributed.
The centralized architecture model is a relatively simple and easy to manage solution. Since all content is stored in centralized servers, there is no need for a comprehensive content distribution system. Centralized architecture is best implemented for a network that provides relatively small VOD service deployment, has adequate bandwidth, and has an effective Content Delivery Network (CDN).
Distributed architecture is equally implementable as the centralized model; however, it has bandwidth usage benefits and system management features that are essential for managing a larger server network. Hospitality companies that plan to utilize a relatively large system should therefore consider implementing a distributed architecture model as a foundational step. Distributed architecture requires planned and sophisticated content distribution technologies to maximize the effective delivery of multimedia content over the Hotel TV system network.

Apart from transmitting classic TV channels, the following interactive services are also provided by IPTV:

  1. On Demand: On Demand any personalized delivery of video content to a subscriber. This service provides users the ability to watch any movie, tv, etc from the VoD server’s media library.
  2. Near Video on Demand (nVoD): This is a pay-per-view video service intended for multiple users within the subscription to an nVoD service. The content  schedule is already arranged, and subscribers can look at the schedule to watch content according to their interest.
  3. Time-Shifted TV: Time-shifted TV lets subscribers view live broadcasts later so they can playback and resume at their convenience, just like any video streaming service.
  4. TV on Demand (TVoD): Selected TV channels are recorded so they can be viewed at the users’ convenience.
  5. Live Television: With or without the previously mentioned interactivity added to broadcasted TV shows

4) What is the process for installing a hotel TV system?

Hotel TV System Wiring

There are several important details to understand regarding the wiring and installation of Hotel TV Systems. The type and configuration of your hotel tv system wiring will determine what television system type you can take advantage of and the type of HDTV you should purchase.

  1. What type of wiring does your hotel property have:
  • RG-6
  • RG-59
  • RG-11

2. What is the configuration of the wiring for your hotel TV system:

  • Home Run: A cable runs directly from each guest room to your main distribution room or central distribution room, generally found on every floor, with no splitters
  • Series or Daisy Chain: A single cable run in series / daisy-chained from every room with splitters and amplifiers

Hotel TV Programming Suppliers

After determining the type of system, encryption and TVs that are best for you, you still need to choose a supplier of the actual television programming.The 1st choice you have to make here is what definition you would like. If you have purchased 1080P enabled televisions, you will want 1080p or Blu-Ray quality programming.

Once you decide on the quality of signal you want you will have narrowed your choices for programming. HD programming from Cable and OTA is only available in 720P, a lower level of quality. Satellite programming is available in 1080P, with DIRECTV delivering more channels in HD and all its HD programming in 1080P.

We help you to find the programming package that best fits the desires of your guests and your budget.

5) What are the best manufacturers of hotel TV systems?

There are five primary types of HD Hotel TV systems on the market currently. Our hospitality technology experts can help with the consultation of which one best fits your needs.

1) COM3000 HD/4K Headend TV System

The New DIRECTV COM3000 Headend by Technicolor is the latest in a line of revolutionary headend television systems from DIRECTV. It is the smallest and most powerful headend TV system available for hotels, RV parks and campgrounds, assisted living facilities, senior living facilities, healthcare, college and corporate campuses, institutions, bars, restaurants, and other commercial applications.

2) COM2000 Hotel Headend Systems

Technicolor COM2000 HD Headend SystemThe COM2000 is an upgrade to the COM1000 that has become the industry standard since its release in 2009.

This plug-and-play system drastically reduces the required space (3U) and energy consumption (225w) for a hotel headend system. The COM2000 is optimized for any of the current DRM encryption systems.

3) COM1000 Pro:Idiom HD Headend Systems

The industry standard in HD Television Systems for hotel properties over 250 rooms or that have brand standards requiring Pro:idiom DRM encryption.

It’s a groundbreaking system that provides hotel guests with the same TV experience they get at home: full channel availability and a Co-Branded welcome screen system, which includes local information and checkout features.

4) L-Band

An L-Band Hotel TV distribution system is a television system for multi-client properties where the programming from satellite antennas is distributed via coaxial cable to the room where a receiver placed at each television is used to make the channel selection and provide DRM encryption.

This is the most common type of hotel TV system found across the US (with over 20,000 installations according to the SBCA).

5) IPTV – Internet Protocol Television

If you are using an IPTV-based hotel television system, the TV programming is distributed from your television headend to your guests’ rooms via your hotel’s Local Area Data Network (LAN) via CAT 5/6 cable.

Transworld5 Fundamental Questions (and Answers) Regarding Hotel TV Systems
read more

Hospitality PTACs & ACs Buyer’s Guide

Hospitality PTACs & ACs Buyer’s Guide

Providing optimal comfort to your hotel guests is paramount in the hotel / hospitality industry. It’s synonymous with the purpose of the entire industry. In fact, the word hospitality means “the friendly and generous reception and entertainment of guests, visitors, and / or strangers.” Part of that ‘friendly and generous reception’ is making sure guests can make themselves feel at home and accommodated with the temperature in the room.

Climate control and air conditioning in hotel rooms are more often than not specifically provided by hospitality PTAC / AC systems. There is a variety of manufacturers and features to choose when it comes to PTAC / AC systems, and it is essential to define what characteristics are most important to your hospitality company before making the investment in your guests’ comfort.

We’ve broken down the most important factors to consider before purchasing and installing hospitality PTAC / AC units in your hotel rooms.

TransworldHospitality PTACs & ACs Buyer’s Guide
read more

Hospitality TVs Buyer’s Guide

Hospitality TVs Buyer’s Guide

1. What is a hospitality TV?

Hospitality television is a type of commercial grade television with features that support a hotel’s TV system. There are four different categories of hotel televisions that can function in a hotel TV system: 

  1. Basic (Non-Pro:idiom)
  2. Pro:idiom
  3. b-LAN
  4. Smart TVs

The choice of hospitality TV you’ll want to use will depend on the type of television system the hotel may have and how the in-suite television content is presented in guest rooms.

Hospitality TVs, unlike regular TVs, may offer a variety of features, including:

  • Standard network and cable television programming
  • Video games
  • Premium television channels
  • Shopping services
  • Video on-demand
  • Internet applications and capabilities
  • Information about weather, news and local tourism
  • A welcome message from the hotel

2. The difference between consumer and hospitality TVs

There are a number of clear differences between the run of the mill TVs that someone might buy for their home and the more industrial quality of hospitality TVs that find placement in hotels, hospitals, and other places. Here are a few of those differences. 


The length of warranty is a big difference between consumer and hospitality TVs. While consumer TVs generally have a warranty that covers somewhere between 90 days and 1 year of service (and is quickly invalidated if the TV is placed in a commercial setting), hospitality TVs have a 2-5 year warranty, complete with on-site support offered most of the time. 

Duty Cycles

The average consumer TV is built to run for four to eight hours a day. In comparison, hospitality sets are designed to be used for a whopping 15 or 16 hours a day. There are even some panels that can run 24/7!

TransworldHospitality TVs Buyer’s Guide
read more

Implementation of Electrostatic Tech in Hotels’ Cleaning Protocols

Implementation of Electrostatic Tech in Hotels’ Cleaning Protocols

Major hotel chains, as well as independents, are working to assure guests that they are safeguarding their health through increased cleanliness, hygiene and social distancing. Many are implementing new technologies in their updated cleaning protocols. Marriott International as an example is now using electrostatic technology to elevate its cleanliness standards and hospitality norms and behaviors to meet the new health and safety challenges presented by the current pandemic environment.

 Electrostatic spraying technology uses the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) to treat known pathogens. The sprayers rapidly clean and disinfect entire areas and can be used in a hotel setting to clean and disinfect guest rooms, lobbies, gyms and other public areas.

How does electrostatic spray technology work?

Electrostatic spray technology is a new way to apply cleaners, sanitizers, and disinfectants to help facilities treat surfaces, often in less time and with better coverage than traditional cleaning methods. The technology is well-established, with a history of more than 60 years in other areas, including agriculture, automotive, and tanning industries, but it has only recently been applied to surface disinfection.

Electrostatic sprayers work by charging liquids (i.e., cleaners, sanitizers, and disinfectants) as they pass through a sprayer nozzle. This generates charged droplets that repel one another and actively seek out environmental surfaces, which they stick to and even wrap around to coat all sides. The result is a uniform coating of sanitizer or disinfectant on sprayed objects, including hard-to-reach areas that manual cleaning can miss. The technology also helps avoid liquid pooling often associated with trigger sprayers.

Where can electrostatic spray technology be used?

A. Use electrostatic sprayers anywhere you currently sanitize or disinfect. Effective electrostatic sprayers can cover a large area in minutes, so school classrooms, public restrooms, cafeterias, kitchens, equipment rooms, offices, waiting rooms, and even vehicles can all be treated efficiently. Because surfaces are coated evenly, wiping is not required regularly, only periodically to keep surfaces polished.

Electrostatic spray technology can be tailored to meet facilities’ needs. Some facilities choose to use electrostatic sprayers as a substitute for manual cleaning and disinfecting methods like wipes and trigger sprays, while others use the technology as an additional step to augment standard cleaning and ensure comprehensive surface coverage.

Article Derived from, written by Katherine Velez. Additional information found on

TransworldImplementation of Electrostatic Tech in Hotels’ Cleaning Protocols
read more

Hotels ramp up cleaning measures

In response to the coronavirus pandemic, hotel groups around the world are announcing new cleaning programs to reassure guests.

The most common measures include increasing the frequency of cleaning public areas, increasing the number of hand sanitizers available, using specialized products for wipedowns and training teams in protective protocols.

This is what some of the big hotel groups told us they are doing to combat the spread of the virus:


The French hotel group told us:

“We are closely monitoring the COVID-19  outbreak and have instructed our hotels to implement measures to minimize risk of transmission.

“Hotels and head offices are following official guidelines and closely monitoring the advice of medical and government authorities to limit the spread of this virus.

“These include isolating anyone showing any symptoms and notifying relevant medical authorities of anyone showing any signs of the disease.

“Accor has also advised all its hotels to adopt flexible conditions in terms of cancellation or modifications for travelers to Greater China and to any Accor destinations globally.

We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.”

Choice Hotels

Choice Hotels has launched a Commitment to Clean initiative. It builds on Choice Hotels’ long-standing cleanliness protocols, and enhances the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols.

Choice Hotels’ complete approach to infection prevention includes a close association with Ecolab, who is helping ensure the company has the right infection prevention programs and training in place to help prevent the spread of COVID-19. This includes a new online resource hub available to franchisees, featuring operational best practices, training and resources from Ecolab’s industry-leading experts. Additionally, every Choice-branded hotel will designate a “Commitment to Clean Captain,” each of whom will complete applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols into their hotel’s operations.

Over the next few weeks, guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including:


  • Heightened cleaning protocols for high-traffic areas such as the front desk, fitness centers and pools, as well as other high-touch surfaces throughout the hotel, using hospital-grade disinfectant approved by the U.S. Environmental Protection Agency to combat the spread of COVID-19.
  • Furniture arrangements designed to encourage appropriate social distancing in accordance with CDC guidelines.
  • Housekeeping “on-demand” option that allows guests to request delivery of additional toiletries, towels, linens or coffee without having a housekeeper enter the room.
  • Changes in breakfast offerings, with many hotels that provide breakfast replacing their buffet with pre-packaged breakfast items.


  • Design enhancements to help facilitate contactless check-in and check-out, such as plexiglass partitions at front desks for added protection and key drops for guests’ use upon departure.
  • “Clean seals” on certain high-touch items in guest rooms to provide reassurance of sterilized condition.
  • Personal protective equipment for hotel staff, including masks and gloves, to safeguard guests and employees.
  • Hand sanitizing stations located in high-traffic areas throughout the hotel, such as the front desk, breakfast area, elevator lobbies and fitness center.


  • On-property signage and decals reiterating CDC social distancing guidelines, personal sanitation guidelines and the importance of surface cleaning.
  • Communications from front desk staff to guests about precautions taken for their safety and comfort, and reminders about additional safeguards available at guests’ choosing.

The company will also be exploring the implementation of various technologies in the months ahead, including mobile check-in and keyless entry to further facilitate the contactless guest experience, as well as ultraviolet light instruments, air purifiers and ozone generators to further enhance sanitation.


Hilton’s hotel teams “are receiving ongoing briefings and enhanced operating protocols”.

It has increased the frequency of cleaning its public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.

It continues to “adjust food and beverage service in accordance with current food safety recommendations” and has increased the deployment of antibacterial hand sanitizers.


The group says:

Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues

Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to our hotels and help address specific needs and situations when needed.

Intercontinental Hotels Group

IHG has announced it is enhancing its existing  IHG Way of Clean program which was first launched in 2015. Developed with Ecolab and Diversey, experts in hygiene and cleaning technologies and services, the program has now been expanded with additional COVID-19 protocols and best practices to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.

IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants and going forward guests can expect to see evolved procedures in every area of the hotel, which may include:

– Reception: Reduced contact at check-in, touchless transactions, front-desk screens, sanitizer stations, sanitized key cards, paperless checkout

– Guest Room: Visible verification of sanitized items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology

– Public Spaces and Facilities: Additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, best practices for pools, fitness centers and lounges

– Food & Beverage: New standards and service approach to buffets, banquets, room service and catering

Supporting the wellbeing of guests and colleagues

Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:

– Cleanliness information in hotels and on IHG’s booking channels

– Social distancing operating procedures and signage

– Guidance on the use of protective equipment as necessary by hotel colleagues

– Updated colleague training and certification

– Availability of individual guest amenity cleaning kits

– Hand sanitiser and disinfecting wipes available in guest rooms and at high-touch points throughout hotels

IHG Clean Promise and Global Cleanliness Board

With updated measures in place, IHG is launching a Clean Promise. Rolling out globally from 1 June 2020, guests can be reassured that their room will meet IHG’s high standards of cleanliness. If not, the hotel will make it right.

Leading this work is IHG’s new Global Cleanliness Board, a group of IHG experts in operations, health, safety and guest experience, working with our new external specialists, including James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, to define solutions, best practice and implement processes.

While on-property, hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world. These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.


Marriott has made big promises to its guests in recent days about hygiene.

For Marriott, technology is one answer to improving cleanliness in its hotels, including electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces throughout the hotel. The sprayers allow house keeping staff to rapidly clean and disinfect areas and can be used in a hotel setting to clean and disinfect guest rooms, lobbies, gyms and other public areas.

Marriott says that “Electrostatic spraying technology uses the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) to treat known pathogens”. In addition, the company is testing ultraviolet light technology for sanitizing keys for guests and devices shared by associates.

In addition, all areas that are considered ‘high-touch’ will be “thoroughly treated with hospital-grade disinfectants” and disinfecting wipes will also be provided in each room for guests’ personal use.

Signage in hotel lobbies will remind guests to maintain social distancing protocols and furniture will be removed or rearranged to allow more space. Marriott is also evaluating adding partitions at front desks and is working with its supply chain partners to make masks and gloves available to associates.

Wyndham Hotels and Resorts

Wyndham Hotels & Resorts is expanding its “Count on Us” initiative across Europe, Middle East, Eurasia and Africa (EMEA). This further enhances a broad range of health and safety protocols across properties in the region. This includes the consistent use of top-of-the-range disinfectants at all hotels, the introduction of robust new training and guidelines, and ongoing access to critical health essentials through trusted suppliers.

Wyndham is leveraging its long-standing relationship with hygiene expert Ecolab to ensure the consistent use of industry-leading disinfectants across all EMEA hotels, including rooms and public spaces.

Elevating best practices while promoting consistency in execution, Wyndham has also developed a series of protocols and guidelines that will help hotel partners in EMEA meet new health and safety challenges presented by COVID-19. These address enhanced hotel cleaning practices, social interactions, and workplace procedures and will be complemented by a line-up of mandatory virtual training courses for hotel teams, as well as additional resources, such as housekeeping checklists. Every Wyndham hotel in EMEA will also be encouraged to appoint a ‘hygiene hero’ to champion the new protocols at each property.

Lastly, Wyndham will provide hotels with access to critical and high-demand health essentials, leveraging its network of trusted suppliers so hotels may source personal protection equipment (PPE), including face masks, gloves, alcohol-based hand sanitizers,  as well as hygiene installations and other products compliant with various countries’ regulations around COVID-19. Wyndham will also provide branded collateral clearly communicating key safety measures to guests. These will include branded public-area signage, front desk collateral, guest room materials and more.

Article Derived from 

TransworldHotels ramp up cleaning measures
read more

Which is safer: Airbnb or hotels? Here’s what doctors say

As restrictions lift around the country, many travelers are eager to get back on the road. But while the pandemic continues, and until there is a vaccine, safety will remain a top priority for travelers. When it comes to lodging, travelers have many choices, and just about all of them are actively courting their business with ambitious new policies and protocols.

Many large hotel change have announced sweeping changes to their cleaning policies, often in combination with high-profile experts. But travelers who long valued hotels for on-demand housekeeping, room service, and other staff-backed services may now view those same person-to-person interactions as liabilities.

On the flip side, Airbnbs appealed to the type of traveler who valued a more private, residential-like, and DIY experience. But will travelers continue to trust their health in the homes of unknown strangers?

To help answer these questions and determine the safest lodging for travelers while the novel coronavirus threat continues, we spoke with a pair of doctors — whose conclusions represented a consensus.

What are the risks involved with hotels, Airbnbs, or other lodgings?

When you’re making arrangements for overnight lodging — as with any other decision you make when leaving your house in this pandemic — consider that the most significant risk you can encounter is direct contact with other people.

And when you’re traveling, you’re likely to encounter not only other humans but those who come from backgrounds and locations unfamiliar to you.

“The first thing that potentially opens up risk is running into other people that you have no idea what their infectious status is. We know now that there’s a lot of people who get the coronavirus who have no symptoms at all who could potentially transmit it,” explains Dr. Thomas Russo, chief of the division of infectious disease at the University at Buffalo. “Therefore you have to assume that anyone you encounter that you don’t know could be potentially infectious.”

As for pools, beach chairs, and other amenities found at Airbnbs and hotels, “other bodies are the main concern,” Dr. Russo says, not the water in the pool. So your safest leisure-time bet would be a chaise completely away from the crowd, a bike for a solo ride, or a swim in the chlorinated pool of a private Airbnb with no other guests present.

For dining, the safest option in a hotel would be no-contact room service or other delivery. In an Airbnb, you can prepare your own food, which is both safer and cost-saving, although remember with this style of lodging you can expect an additional cleaning fee. Increased fees post-pandemic have been in the range of $250, and that’s just for cleaning, in addition to service fees and the like.

Again, no matter what lodging you pick, the main thing you’ll want to consider is the likelihood you’ll encounter other people and the number and length of such encounters. Plus, factor in the location, and if possible, avoid regions with high rates of infection.

“When booking any type of lodging, consider how many people you’ll be surrounded by, when was the last time someone stayed in that accommodation, and how is the state or city doing in regards to flattening the curve,” said Dr. Neil Brown, K Health‘s chief diagnosis officer. 

How can I mitigate my risks?

Whether you choose an Airbnb or a hotel, be aware of high-touch areas that might facilitate virus transmission. which are therefore good places to target for an extra cleaning pass you do yourself on check-in.

In both Airbnbs and hotels, these might include light switches, phones, TV remotes, doorknobs, sinks, bathroom faucets, and toilet handles. Additionally, look out for flat surfaces like bedside tables. “If someone was sick in the room and coughing, [those are among] flat surfaces it could settle onto,” Dr. Russo notes.

If you’re going to use kitchen items in Airbnbs, Dr. Russo suggests running them through the dishwasher just in case, an action that would neutralize the virus.

The virus is likely to settle out of the air quickly — about one to three hours under experimental conditions, and possibly much less in the real world — Dr. Russo notes. So that means the air quality is not likely to be a major concern in either a hotel room or an Airbnb if you are the only one in it. Nevertheless, you can mitigate your risk in both by insisting upon a margin of time passing since the last guest was in the space. 

As part of its Enhanced Cleaning Initiative launched in May, Airbnb has implemented at least two options through which hosts can guarantee spaces remain empty for a period of time between guests. 

In the most rigorous option, hosts undergo and enroll in an education and certification program known as the Cleaning Protocol. In addition to the cleaning mandates, listings in this program are required to maintain a 24-waiting period after a guest checks out before entering to clean, ensuring no property is flipped in the same day.

Hosts that do not enroll in the new protocol, because they can’t adapt to its stringent requirements, may instead opt into a new feature called Booking Buffer, which enforces a longer vacancy period between stays, currently set at 72 hours.

Hosts are technically required to do neither of those things, but if they don’t, their listings will not reflect special labels indicated they have opted in. And the lack of such labels may turn guests off.  These certification tags for individual listings are not yet live, as the program is new and hosts are becoming certified on a rolling basis. A spokesperson for the brand suggested updates may be available in early June and are “days not weeks” away from going live. For now, travelers can contact Airbnb hosts directly to inquire about their current cleaning practices and should investigate reviews from previous stays.

Without explicitly stated buffers, hotels may indeed turn guest rooms around faster than Airbnbs that earn these tags. But if you were to check into a room in which an infected person stayed right before you arrived, and the housekeeping crew did clean and sanitize everything according to guidelines, you would “probably” escape risk, Dr. Russo said, “but that’s not an ideal scenario.”

You may further mitigate risk by specifically requesting a room that’s been vacant for a day or more. As vacancy rates remain low for the foreseeable future, hotels are not likely to struggle to accommodate your explicit request.

Overall, most large hotel chains have announced sweeping new cleaning and distancing policies and procedures. But even with these in mind, Dr. Brown points to the main concern: the probability of direct contact with people.

“I think it’s great that hotels are taking initiative and hiring these experts to help them implement better cleaning protocols,” he said. “But my biggest concern is the amount of traffic going through these hotels.”

Plus, there is the matter that stated policies ideally will be executed in good faith by every member of the hotel staff, and every Airbnb host or cleaner, in every instance. But that cannot be guaranteed by each individual arriving guest.

“At the end of the day, the only people we can trust to protect us are ourselves,” Dr. Brown said. “So if there is no need to travel at the moment, I would recommend everyone to continue staying home.”

So, which is safer overall: hotels vs. Airbnbs?

The doctors we spoke with agreed that one lodging option is safer than the other as a general rule because the main risk in coronavirus transmission is directly from person to person. And you are more likely to have person-to-person encounters in hotels compared with private Airbnbs. So the safer option is Airbnbs.

“While there is no question hotels are working diligently to keep their hotels clean and sanitized, Airbnb has a huge advantage given that the renter is generally the only one occupying the property,” said Dr. Brown. “With Airbnb’s new Enhanced Cleaning Initiative, the company provides a better option than public hotel spaces. Airbnb homes are more private, so there is a lesser chance of being exposed to the coronavirus.”

Dr. Brown does suggest confirming your listing meets Airbnb’s new cleaning protocol since it isn’t a requirement for all hosts. “I would double-check to see if the host is participating in the program,” he said.

Dr. Russo “absolutely agree[s]” that staying in a private Airbnb, especially one that allows no-contact check-in, such as through a lockbox, is the safer option now, given the probability of fewer person-to-person encounters.

Whatever lodging option you choose — if you choose to travel — both doctors recommend undertaking a serious consideration of the risks versus rewards.

Dr. Russo said he would stay in an Airbnb, and as for staying in a hotel, said, “I think so.” But if he’d have the potential to encounter anybody in person at any point in his travels, he’d definitely wear a mask and would weigh the importance of the trip to his quality of life before deciding to undertake it.

“If it’s a trip that is important and necessary, I feel relatively safe using the proper protective measures like wearing a mask, distancing, disinfecting, and hand hygiene,” he said, noting that individuals will have to weigh their own individual risk tolerance, risk factors, and risk-reward potential.

Dr. Brown voiced a somewhat more conservative view. “Personally, I would do my best to avoid traveling altogether, but if it is necessary, I would feel more comfortable staying at an Airbnb after doing my own disinfecting upon arrival.”

Article Derived from, written by Alesandra Dubin. 

TransworldWhich is safer: Airbnb or hotels? Here’s what doctors say
read more