Hotels can track the amount of time guestrooms are unavailable because of maintenance or equipment problems and categorize the underlying causes. Measuring downtime in hours or room-nights can help quantify the operational impact of failures more clearly than work-order counts alone.

Hotels should also distinguish between issues that make a room completely unavailable and problems that can be resolved while the room remains in inventory.

Connecting downtime with specific equipment or recurring failure categories can help ownership identify maintenance problems with potential revenue implications.