Training should cover both the functionality employees need for their specific roles and the procedures they should follow when something goes wrong. Engineering teams may require detailed configuration, maintenance, and troubleshooting instruction, while front desk and housekeeping teams generally need practical knowledge about guest-facing features and basic issue identification.

Before deployment, hotels should establish operating procedures, troubleshooting steps, support contacts, escalation paths, and responsibilities for each department.

Training employees before launch reduces uncertainty during the transition and helps prevent minor technical questions from becoming unnecessary engineering calls or guest service issues.