Post-renovation measurement can compare pre- and post-project performance across guest satisfaction, maintenance calls, room downtime, equipment failures, energy use where relevant, operational efficiency, and recurring complaints.

Hotels should establish objectives before the renovation begins so the project has meaningful baseline measurements.

For example, if replacing aging PTAC units is intended to reduce maintenance problems and improve comfort, the property can compare HVAC-related work orders, guest temperature complaints, and repair costs before and after installation.