Shipping and Return
Policies
Clear guidelines to help you navigate shipping claims, returns, and service
requests with Transworld.
- Shipping Claims
- TV Claims
- GE Service
- Amana Service
- Return Policy
- Return Process
Transworld Claim Process
1. Inspect Delivery
Visually inspect all boxes before signing proof of delivery (POD).
2. Document Issues
Note any damage or shortage on Bill of Lading (BOL) at delivery time.
3. Driver Signature
Ensure delivery driver acknowledges and signs noted exceptions.
4. 24-Hour Notice
Notify Transworld within 24 hours with model/serial number and BOL copy.
5. Claim Processing
Your claim will be processed and replacement unit delivered in 5-7 business days.
Physical Damage Claims
- Visually inspect all boxes before signing the
proof of delivery (POD). - Refuse any boxes with visible damage.
- Delivery of exchange unit will be processed within 5–7 business days.
Damaged or Missing Items
- Note any damage or shortage on the Bill of Lading (BOL) at the time of delivery.
- Ensure the delivery driver signs to acknowledge the noted exceptions
- Notify Transworld within 24 hours of delivery.
- Include the model/serial number and a copy of the BOL with your notification.
Direct Shipments from
Manufacturer
- Inspect all items at the time of delivery.
- Note any exceptions (damage or shortage) on the delivery receipt
- Have the driver sign the delivery receipt acknowledging the exceptions.
- Contact Transworld within 24 hours with details of the issue.
Technical TV Claims
Information Needed for Claims
- Business name and complete address
- Model number and serial number of affected unit
- Detailed description of the issue
- Photos of damage (if applicable)
- Copy of delivery receipt or BOL
- Contact information for follow-up
Concealed Damage
for Hospitality TVs
Photo Requirements
- Serial tag on box
- Front view of box
- Back view of box
- Left view of box
- Right view of box
- Serial tag on unit
- Clear damage photo
GE PTAC and
Appliance Claims
Information Needed for Claims
- Business name and complete address
- Model number and serial number of affected unit
- Detailed description of the issue
- Photos of damage (if applicable)
- Copy of delivery receipt or BOL
- Contact information for follow-up
Amana PTAC Claims
and Service
Information Needed for Claims
- Business name and complete address
- Model number and serial number of affected unit
- Detailed description of the issue
- Photos of damage (if applicable)
- Copy of delivery receipt or BOL
- Contact information for follow-up
For service requests or to report issues with Amana PTAC units, please call Amana customer service.
Call Amana: 877-376-0214
For service requests or to report issues with Amana PTAC units, please call Amana customer service.
Call Amana: 877-376-0214
Transworld Return Policy
1. Submit Return Request
Fill out the return request form with product details within 10 days of invoice.
2. Await RA Number
Processing takes 3 business days. You'll receive a Return Authorization (RA) number.
3. Package Items
Pack items in original box with all accessories. Mark RA number clearly on outside.
4. Ship Returns
Send returns prepaid to the provided address. Ensure proper packaging to prevent damage.
Transworld is not obligated to authorize any product return. Customer may return the product and receive a product replacement
or credit up to the amount invoiced, subject to the following
Transworld is not obligated to authorize any product return. Customer may
return the product and receive a product replacement or credit up to the
amount invoiced, subject to the following
Transworld is not obligated to
authorize any product return.
Customer may return the product
and receive a product replacement
or credit up to the amount invoiced,
subject to the following
How To Request a Return
Please provide the following information
when requesting a return:
- Model number
- Serial number
- Quantity
- Reason for return
- Company information
Submit Return Requests To:
F: 305-477-6609
Service and Returns Department
claims@twstransworld.com
Processing Time
Allow 3 business days for processing of
return requests.
Once RA Number is Issued:
- RA number must be clearly marked on the
outside of all return packages. - Returns must be sent prepaid.
- Returns without an RA number will be
refused. - All items must be returned in their original
box with all accessories.
For any questions, please email your Sales Representative
Contact Sales