Swap It Out™
Transworld’s
Hotel TV FREE
Replacement
Program
Clear guidelines to help you
navigate shipping claims,
returns, and service
requests with Transworld.
Included with Every Hospitality TV Purchase
With our exclusive offering, if a TV fails on your property we promise:
How To Request a Replacement
Identify TV Issue
Determine if you have an Samsung or LG TV that needs replacement
Submit Brand Claim
Contact the respective brand's support to submit your claim
Share Ticket Number
Provide Transworld with your claim/ticket number
Get Replacement
Receive your replacement within 24 hours!
Transworld is not obligated to authorize any product return. Customer may return the product and receive a product replacement or credit up to the amount invoiced, subject to the following
Before we Send a
Replacement
Did a TV malfunction after a purchase with us? Here are the quick steps to
get that replacement out as soon as possible:
Terms and Conditions
Only valid on Samsung or LG hospitality TVs. Transworld will exchange up to 2% of total TVs purchased per property. Replacement TVs will only be provided to the property where the TV failed. Minimum order quantity is 50 units. TVs must have been delivered after 1/1/18. Transworld will cover only technical defects for up to a year from the delivery date. Customer must obtain the Samsung case number and engage in troubleshooting prior to contacting Transworld. In order for replacement TV to be shipped in 24 hours, support team must receive ticket number before 2pm Eastern time during business hours. Any issues that are considered concealed or physical will not be covered by the Transworld Swap It Out Replacement Program. This program can be terminated at any time.
For any questions, please email your Sales Representative
Contact Sales