“BEEP BEEP BEEP” the alarm from a hospitality clock radio goes off in the hotel room...
A previous guest set the alarm to 3:30 am for their 6:00 am flight, and furthermore the issue is that the alarm went off the day after too. The new guest was on their 3rd hour of sleep. They almost ripped the hospitality clock radio out of the socket, because it wasn't easy to turn it off.
Unable to go back to sleep, they proceeds to go downstairs and give the receptionist hell. It turns out this guest is an avid reviewer on Trip Advisor. They leave an ill- tempered review that taints the hotel’s rating.
What the hotel didn’t know was that this scenario could have been prevented. There is a single day alarm feature that hospitality radios should have. Automatically resetting the next day, new guests will not be affected by the previous alarm set. Not only does this help provide a better guest experience, but it also avoids a potential headache that can arise with both parties involved.
Something to look out for when purchasing in addition to single day alarm feature, is automatic time update for the time change. Housekeeping no longer has to go room to room for the update. This saves time and evades upset guests that looked at the wrong time, due to overlooking the manual time change.
Feel free to contact our hospitality technology products team. We are happy to help with any inquiries and point you in the right direction.
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